The Raising the Roof on Housing series was funded by the generous donations of our supporters in a Crowdfunder we ran last year and its theme was chosen by Meteor Community Members.
Northwards Housing tenant wrongly accused of missing rent payments uncovers system error occurring 6482 times
A social housing tenant has been repeatedly wrongly accused of missing rent payments, causing him considerable stress. Appealing to the Housing Ombudsman the tenant was told that “mistakes happen”. But the tenant has uncovered evidence that the errors occurring in Northwards Housing’s rent payment system, causing them to wrongly accuse him, have happened 6482 times. […]